The New York City Council voted Thursday to permanently implement a cap on third-party delivery fees. The cap first went into effect in June 2020, placing a 20 percent ceiling on all fees delivery companies… New York City Passes Permanent Cap on Delivery Fees

COVID-19 brought rapid digital transformation to many customer-facing industries, challenging organizations quickly to adopt new technologies for the sake of customer safety. The quick-service restaurant industry was no different. A result of that transformation was… An Open Letter to Restaurants: Your New Loyalty Program is Boring

At Chester’s Chicken, things can get a bit messy. Guests might hear oil splattering. Flour might be on an employee’s apron. But that mess is a cue of freshness to the guest, VP of Marketing… Chester's Chicken Injects Life into Brand with Elevated Image

The restaurant industry’s labor crisis doesn’t appear to be waning.  Food and drink places added 253,200 jobs in July, according to the Bureau of Labor Statistics, but that still leaves roughly 1 million jobs unaccounted… McDonald's Finds Advantage in Fast-Food Labor Battle

During the pandemic, quick-service restaurants rode a roller coaster of openings and closings. Today, they are riding a new wave of challenges where traditional manual processes are becoming less and less viable. The good news… Finding Automated Solutions to Common Restaurant Problems

Not a week goes by without news of the country’s worsening labor shortage. For restaurants and other industries that rely on young, entry level workers, the divide has left franchisees and business owners grappling with… Attracting Today’s Restaurant Workers Amid Staggering Shortages

Yum! Brands announced Thursday that Kimberly-Clark veteran Aaron Powell will take over as Pizza Hut’s CEO effective September 20.  Powell, the former president of Kimberly-Clark’s Asia-Pacific Consumer Business, is succeeding Artie Starr, who joined Topgolf… Yum! Brands Hires Kimberly-Clark's Aaron Powell as Pizza Hut CEO

Cicis recently passed the sixth-month anniversary of declaring bankruptcy. And July was the best sales month since the pandemic began, pushing the 302-unit chain to flat results against 2019. August has been positive as well,… Post Bankruptcy, Cicis' Momentum Keeps Accelerating

Restaurants are beginning to battle headwinds from the Delta variant. While the industry extended its streak of positive sales growth to 21 weeks, according to Black Box Intelligence, sales and traffic trends softened for the… Restaurants Brace for Delta Surge, and Survival Tactics Yet Again

Clean Juice linked with Tim Tebow in July to set in motion the next stage of its growing brand evolution. The partnership included Clean Juice’s first national TV spot (featuring Tebow and his experience with… Tim Tebow Teams with Clean Juice to Make it a ‘Household Name’