Effective date: September 29, 2026
Rocky Mountain POS respects your privacy. This policy explains how we handle information provided through our website, business inquiries, and operational text communications.
Information we collect and use
When you contact us, you may provide your name, email address, telephone number, and information about your inquiry or service needs. We use this information to respond, coordinate services, and communicate about ongoing work.
Text messaging
Rocky Mountain POS uses text messaging for two-way operational communications with vendors, technicians, administrators, and planners, and for occasional customer follow-up related to telephone conversations. Messages may concern work coordination, scheduling, service questions, and status updates.
We obtain permission before sending text messages. Consent may be given verbally during a conversation with our staff or through an optional SMS consent checkbox on our contact form. Message frequency varies with the conversation and service needs. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance, or contact us at info@rockymountainpos.net or (877) 888-0066. Agreeing to receive text messages is optional and is not a condition of purchasing services or submitting an inquiry.
Mobile information and consent
We do not sell mobile telephone numbers or SMS consent information. We do not share mobile information with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with third parties for their own use. Messaging providers and carriers process information as necessary to deliver our text messages.
Your choices
You may contact us to request access to, correction of, or deletion of information you have provided. We will review requests in light of applicable obligations and information needed to provide services. You may stop text messages at any time by replying STOP.
Other websites and embedded services
Our website includes links to other websites and embedded services such as maps and spam protection. Those providers may process browser and network information under their own privacy policies.
Policy updates
Updates will be posted on this page with a revised effective date.
Contact us
Rocky Mountain POS
Email: info@rockymountainpos.net
Telephone: (877) 888-0066
RMP One app and external portal
Supplement effective date: October 20, 2026
Rocky Mountain POS, LLP uses RMP One to coordinate field-service work. This section explains how information is handled in the RMP One mobile apps and external portal. It supplements our website and operational text-messaging policy.
Information used to provide the service
Depending on your role and the features enabled for your account, RMP One processes account and contact information, such as your name, work email, telephone number, account identifier and team relationships. We use it to authenticate you, control access, coordinate work and communicate with you.
Work records may include customer and site details, assignments, schedules, work-order numbers, attendance and completion times, work notes, photos, uploaded forms, signatures, supporting documents and communications. Authorized billing and compensation workflows may also process invoices, amounts, adjustments and payment or compensation records. Access depends on the user’s current role and the records they are authorized to handle.
Files you upload may retain embedded metadata, including the location where a photo was taken. RMP may retain that metadata with the associated site service record. This is separate from continuous background GPS tracking, which RMP One does not currently collect.
Locations and route planning
Route planning can use site addresses and an agreed dispatch-start address with coordinates entered by an authorized user. These saved addresses and coordinates can identify a person’s starting location. RMP One does not currently collect continuous background device GPS location. When you open an external navigation service, that service handles information under its own policy.
How information is shared
We make work information available to authorized RMP personnel and relevant customers, vendors and service partners as needed for the work and the selected workflow. Service providers support hosting, work records, business email, forms, accounting, text messaging, mapping, routing and protected backups. Depending on enabled features, these include Render, monday.com, Microsoft 365, Jotform, QuickBooks, Twilio, Amazon Web Services and mapping or routing providers. External services opened from the app also have their own privacy policies.
RMP One does not use advertising SDKs or sell app data for advertising. The text-messaging consent and opt-out terms in our existing policy continue to apply. Declining SMS consent does not itself create consent for a different channel.
Device storage and security
The native app uses platform-protected storage for an expiring sign-in session. Signing out clears that saved session. Files you export, save or share can remain in the destination you choose. We use access controls and encrypted transport to help protect information. No system can guarantee absolute security.
Site history, account changes and deletion requests
Site-specific service history remains associated with the site even if a technician or team lead changes teams or leaves RMP. Disabling or removing an account does not automatically erase site history, work records or financial records.
You can request access, correction or account deletion by contacting jeremy.hepburn@rockymountainpos.net. Where available, the app also provides an account-request screen. Jeremy coordinates manual review, with a target of 30 calendar days. This is a review target, not a promise that every record will be deleted within that period.
We assess which personal account information can be deleted while preserving site service history and records needed for ongoing work, accounting, security, dispute resolution or applicable obligations. We do not currently promise a fixed retention period for all business records. Access and deletion requests require appropriate identity verification.
Questions
Contact Rocky Mountain POS at jeremy.hepburn@rockymountainpos.net or (877) 888-0066.